HEZZO FAQS
HEZZO is a new brand in UK, EU and US in order to provide high-end qualified ebike and escooter to the worldwide buyers . HEZZO is designed and produced based on the philosophy of advanced technologies and innovations.
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How long does shipping take?
US: 5-7 business daysUK & EU: 7-10 business daysCanada: 5-10 business daysShippi
- US: 5-7 business days
- UK & EU: 7-10 business days
- Canada: 5-10 business days
Shipping times may vary due to customs or external conditions.
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What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, and
We offer a 30-day return policy. Items must be in their original condition, and return shipping costs are the customer’s responsibility unless the item is defective.
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What is your warranty policy?
All Hezzo bikes come with a 1-year warranty covering defects in materials and wo
All Hezzo bikes come with a 1-year warranty covering defects in materials and workmanship.
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Where do you ship from?
We ship from four warehouse locations:US Warehouse: 4250 Shirley Ave, El Monte,
We ship from four warehouse locations:
- US Warehouse: 4250 Shirley Ave, El Monte, CA 91731
- UK Warehouse: 13 Market Place, Stoke-on-Trent, ST6 3AA
- EU Warehouse: Masztowa 65, Antoninów, Polska Warszawa
- Canada Warehouse: 180 rue Joly, St-Eustache, Quebec, J7P 1X3
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What certifications do your bikes have?
Our bikes meet the following certifications:UL (Underwriters Laboratories) for s
Our bikes meet the following certifications:
- UL (Underwriters Laboratories) for safety.
- CE (Conformité Européenne) indicating they meet European safety and environmental requirements.
- ROHS (Restriction of Hazardous Substances) compliance.
- GCC (Gulf Cooperation Council) certification for products sold in the Gulf region.
